Faqs
Everything you want to know is here
Orders and Shipping
WHAT IS MY ORDER NUMBER?
After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.
To locate the order number for a pending on our website:
- Log in.
- Go to the "My Account" page.
- Scroll down to "Order History".
- You will see the list of all your orders.
HOW DO I TRACK MY PACKAGE?
To track your package, you can log in to your account to view your order history. Once your package has shipped, a tracking number will also be provided to you through email.
MY ORDER IS LATE!
We are so sorry that your order did not arrive to you by the "approximate ship date" associated with your order. The "approximate ship date" is our best estimate as to when your package will arrive.
We suggest contacting the postal carrier responsible for delivering your package.
CAN I ADD SOMETHING OR CHANGE MY ORDER AFTER PLACING IT?
If your order hasn’t been picked and packed yet, we may be able to accommodate changes. However, shipping charges and certain modifications may not be adjustable once the order is processed.
CAN I PICK UP MY ORDER?
Sorry, we don't offer in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.
DO YOU OFFER FREE SHIPPING?
Yes, we do offer free U.S shipping .
About Our Portable Nebulizer
What is a Portable Nebulizer? How is it different from a traditional nebulizer?
A portable nebulizer is a compact, lightweight, and mobile device that converts liquid medication into fine mist for inhalation, used to treat respiratory conditions.
The key differences from traditional nebulizers are threefold: First, portability – traditional models are bulky and require a power outlet, while portable ones are handheld, battery-powered/rechargeable, and suitable for on-the-go use. Second, usage scenarios – traditional nebulizers are mostly for fixed home use, while portable ones meet outdoor needs like travel or commuting. Third, noise level – most portable models are quieter, making them more user-friendly for children, the elderly, or office environments.
Who is a Portable Nebulizer suitable for?
It is primarily suitable for three groups:
- Patients with chronic respiratory conditions requiring long-term treatment, such as asthma, chronic bronchitis, or COPD (Chronic Obstructive Pulmonary Disease), as it allows medication use during daily outings.
- Children or infants – the quiet, lightweight design reduces kids’ resistance to treatment and is easkids’ resistance to treatment and is easy for parents to carry.
- Frequent business travelers or tourists – it eliminates interruptions to nebulization therapy while away from home, meeting the need for "medication anytime, anywhere."
How to choose a portable nebulizer that fits your needs?
Focus on 4 core indicators:
- Nebulization Efficiency – Prioritize models with "nebulized particle size of 1-5μm," as mist droplets in this range can accurately reach the small airways of the lungs for better therapeutic effects.
- Battery Life – For frequent outdoor use, choose models that last 4-6 hours on a single charge (or support fast charging) to avoid mid-use power outages.
- Compatibility – Confirm the nebulizer supports the type of medication prescribed by your doctor (e.g., solutions, suspensions), as some models may have limitations.
- Ease of Use – For the elderly or beginners, opt for models with "one-click startup" and "detachable parts for cleaning" to reduce operational and maintenance difficulties.
How long does a portable nebulizer typically take to use? Can unused medication be saved for next time?
A single use usually takes 5-10 minutes, ending when the medication is completely nebulized (stop when no obvious medication residue remains in the nebulizer cup).
Unused medication from a single session is not recommended for later use: Medication is prone to contamination after contact with air, and some medications (e.g., ones) lose stability after opening. Reusing it may affect efficacy or cause infections. It is advised to draw only the required amount each time.
Do portable nebulizers require regular cleaning and maintenance? How to do it specifically?
Yes, regular maintenance extends device life and prevents infections. Focus on 3 types of cleaning:
- After each use: Disassemble the nebulizer cup and mask/mouthpiece, rinse residual medication with running warm water, then air-dry (avoid direct sunlight).
- Deep cleaning 1-2 times a week: Soak detachable parts in diluted medical disinfectant (e.g., chlorine-containing disinfectant, diluted as per the manual) for 15-20 minutes, then rinse thoroughly with clean water and air-dry.
- Device body: Wipe the surface with a clean damp cloth; do not soak or rinse with water to avoid damaging internal circuits.
What should be noted when carrying a portable nebulizer while traveling?
Focus on 3 points:
- Storage protection: Use a dedicated storage bag to prevent the nebulizer cup and mask from being crushed or deformed; include a desiccant packet to protect the device from humid environments.
- Medication carrying: Store unopened medication in a separate sealed bag to avoid leakage and device contamination. If carrying pre-drawn medication, seal it in a sterile syringe and refrigerate (storage should not exceed 24 hours).
- Backup power: For long trips, carry a spare battery or portable charger to avoid insufficient power affecting use (some models support USB charging and can be paired with a power bank).